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How can we help?

Our support team is here to assist you with any questions or issues.

Email Support

We respond within 24 hours on business days.

support@lifecountdown.app

FAQ

Find quick answers to common questions below.

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Frequently Asked Questions

General Questions

What is Life Countdown?

Life Countdown is a life progress visualization app that transforms your birth date and life expectancy into meaningful statistics. It helps you visualize your journey year-by-year and month-by-month, track milestones, add loved ones, receive daily Stoic quotes, and stay motivated with countdowns.

How does it work?

Enter your birth date and estimated life expectancy. The app calculates your life progress and displays it through visualizations, progress bars, and statistics. You can also create milestones, add loved ones, and receive daily Stoic wisdom each morning.

Is Life Countdown free?

Yes -- almost everything is free: life progress, unlimited milestones, home widget, lock screen widget, daily Stoic quotes, and 1 loved one. A one-time $1.99 purchase unlocks daily Stoic quote notifications and unlimited loved ones (2+). No subscription, ever.

What's new in the latest version?

We added Home Screen and Lock Screen widgets, Daily Stoic Quotes with morning notifications, and a Loved Ones feature to track countdowns with the people who matter most. We also moved to fully local, on-device storage for maximum privacy.

Privacy & Data

Is my data safe?

Your data never leaves your device. Everything -- your birth date, milestones, loved ones -- is stored locally using on-device storage. We have no access to your personal information. Read our Privacy Policy for full details.

Do you collect my personal information?

We do not collect or store personal data on any server. Your information exists only on your device. We may collect anonymous crash reports to improve stability, but never personal data.

Can I delete my data?

Yes. You can delete all your data from the app settings at any time. This action is permanent and immediate.

Technical Support

Which devices are supported?

Life Countdown is available on iPhone running iOS 15.0 or later.

I found a bug. How do I report it?

Email us at support@lifecountdown.app with a description of the issue, your device model, and iOS version. We investigate all reports and fix confirmed bugs as soon as possible.

Purchases & Billing

How does the premium purchase work?

Premium is a one-time $1.99 purchase through the Apple App Store. You pay once and unlock all premium features permanently -- no recurring charges.

Can I get a refund?

Refunds are handled by Apple. You can request a refund through Apple's website (reportaproblem.apple.com) or by contacting Apple Support. We don't process refunds directly.

What payment methods do you accept?

All payments are processed through the Apple App Store. Any payment method Apple accepts is supported, including credit cards, debit cards, Apple Pay, and Apple ID balance.

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